ZETAKY – RETURN & REFUND POLICY

At ZETAKY, every instrument is carefully prepared for its owner. Because our electric violins may be supplied from stock or individually made and personalised to order, different return conditions apply.

IN-STOCK INSTRUMENTS

Standard ZETAKY instruments purchased from available stock may be returned within 14 days of delivery.

To be eligible for a return, the instrument must be returned in its original condition, without damage, alterations or unauthorised modifications, together with all original accessories and packaging.

Customers must contact ZETAKY before returning an instrument and receive return instructions.

MADE-TO-ORDER & PERSONALISED INSTRUMENTS

ZETAKY violins manufactured specifically for a customer or personalised according to the customer’s selected specifications are considered made-to-order instruments.

A 30% deposit is required to confirm the order and begin production.

Once production has started, made-to-order or personalised instruments cannot be returned or cancelled simply because the customer has changed their mind.

The 30% deposit is non-refundable once production has started, except where a refund is required by applicable law or where ZETAKY agrees otherwise.

The remaining 70% balance must be paid before the completed instrument is dispatched.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an instrument arrives damaged, has a manufacturing defect, or the customer receives an instrument different from the one ordered, please contact ZETAKY as soon as possible.

Customers may be asked to provide the order number, proof of purchase, photographs and/or video showing the issue.

After reviewing the claim, ZETAKY will provide the appropriate solution, which may include repair, replacement or refund, depending on the circumstances and applicable consumer law.

RETURN SHIPPING

For an approved return of a non-defective in-stock instrument, the customer is responsible for the return shipping costs.

The instrument must be securely packaged to prevent damage during transportation.

Where a return is required because of an error by ZETAKY or a confirmed defect for which ZETAKY is responsible, ZETAKY will provide appropriate return instructions.

REFUNDS

Once an authorised return has been received and inspected, the customer will be notified.

If the refund is approved, it will be issued using the original payment method, subject to the processing times of the relevant payment provider or financial institution.

CONSUMER RIGHTS

This Return & Refund Policy does not exclude, restrict or replace any mandatory consumer rights applicable under the laws of the customer’s country or region.

ZETAKY® Electric Violins